If you have a problem with your agreement, please try to resolve it with your credit provider in the first instance. If you are not happy with the way in which your credit provider has handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service. If you do not take up your problem with your credit provider first, you will not be entitled to complain to the Ombudsman.
However we always aim to provide an excellent service in every single case - but from time to time, things do not go to plan. We take any complaint very seriously and will endeavour to resolve it quickly in every case.
If you decide to register a complaint, please contact us at email@example.com.
Alternatively you can write to us at
Fix My Finances Limited
1-11 Glenthorne Road
London. W6 0LH.
Company Number: 07030583 registered in England and Wales.
Our directors will look into your complaint. If necessary, we will get in touch with you for further information. The points you raise will be investigated fully and our directors will review the details of your complaint carefully. Once this investigation and assessment has been completed, you will then be contacted and we will provide you with a written response to confirm our decision. We will endeavour to do this within 4 weeks of receipt. However, if we have been unable to complete our investigation within 4 weeks of receipt of a complaint we will then write and provide you with an update. Our intended maximum response period for our final written response is 8 weeks from receipt of a complaint. We will provide you with a further update at that time.
If we believe that you have suffered financial loss caused by our handling of your affairs, we may, at our discretion, offer you financial redress or some other means of restitution. If we do not believe that we are to blame for the circumstances specified in your complaint or if we do not consider that you suffered financial loss as a result of our actions, we will confirm that to you in our response. If appropriate, we will also tell you what steps we will take to address the situation - and what steps we will take to ensure it does not happen again. Clearly, we always want to resolve any concerns you raise with us.
If we are unable to resolve your complaint within eight weeks of receipt, or you are not satisfied with our response to your concerns, you may be eligible to submit details of your complaint to the Financial Services Ombudsman, this must be submitted within 6 months of our last correspondence on the complaint.
Their contact details are:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
0300 123 9 123 or 0800 023 4567
Calls to 0300 numbers cost no more than calls to 01 and 02 numbers. Calls to 0800 numbers are now free on mobile phones and landlines.
European Online Dispute Resolution Platform
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform.
Complaints: if you have a problem with your agreement, please try to resolve it with your credit provider in the first instance for more Information click here
IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.
Warning: If you do not make your minimum repayment by the agreed upon due date, you may incur additional charges and penalties. If you are having problems paying, please call your credit provider. For other sources of assistance, visit www.mymoneysteps.org; call the Step Change Debt Charity on 0800 138 1111; or National Debtline on 0808 808 4000; or visit moneyadviceservice.co.uk; or visit your local Citizens Advice Bureau.
Fixmyfinances.co.uk does not make loan or credit decisions and is not a lender. Fixmyfinances.co.uk matches customer’s finance applications with lenders and brokers in our database depending on the information provided allowing customers to make multiple applications to a number of loan providers via a single online form. The completion of the application form does not guarantee approval of finance. The loan amount will vary depending on the lender or broker who accepts the application within our database. Finance may not be available to every customer. Any information on this website should be taken as opinion only. Fix My Finances does not charge customers a fee for using its broker services, but it receives a commission from lenders or other brokers if a customer enters into a consumer credit agreement with a lender or broker following an introduction through this website.
*The loan amount and interest rate you are offered is subject to lenders requirements and approval. If accepted by a lender, a full credit check will be carried out. If we are unable to find you a loan we may offer you an alternative product.
Most loans under £2,000 can be paid into your bank account within one hour. However not all of our lenders offer this service and some may not pay straight into your bank account. Subject to lenders requirements and approval or your banks policies and procedures.
Short Term Loans Representative 305.9% APR Representative example: £400 borrowed or 90 days. Total amount repayable is £561.92 in 3 monthly instalments of £187.31. Interest charged is £161.92, interest rate 161.9% (variable)
Personal Loans Representative 51.1% APR Representative example: £2,000 borrowed for 24 months. Total amount repayable is £6,512.44 in 24 monthly instalments of £271.36. Interest charged is £4,512.44, interest rate 112.8% (variable)
Fixmyfinances.co.uk is a trading style of Fix My Finances Limited; a company registered in England and Wales, registration number 07030583 and registered office address, Britannia House, 1-11 Glenthorne Road, London. W6 0LH. The Company is duly registered with: The Data Protection Act, 2018 Reg. No: ZA258270;
Fix My Finances Limited is an appointed representative of Ingard Financial Limited which is authorised and regulated by The Financial Conduct Authority under Register number 450731. Fix My Finances Ltd can be found under registration number 783203
Data Protection Number: ZA258270